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At 95ck, we collect only what we need to run your account, process your wallet activity through bKash or Nagad, and keep your access secure. This policy tells you exactly what we hold, why we hold it, and what you can do about it — with no legal fog.
95ck collects information in three ways: directly from you when you open an account or contact support; automatically when your device connects to our platform; and through payment confirmation signals from bKash or Nagad when a transaction is initiated. We do not sell your personal data to third parties. We do not share wallet identifiers — your bKash number, Nagad number or Rocket account reference — with any party outside the transaction path required to complete that specific activity. Data we hold includes your registered contact detail, account login records, transaction history and any correspondence you send through our support route. We keep this information for as long as your account remains active and for a period afterward as required by the applicable rules in eligible regions. Access to your personal data is restricted internally: only the account and support functions that need it to serve your request can view it. Where we process data in connection with your use of the platform, we rely on your account agreement as the legal basis. Availability of this platform and how this policy applies to you may depend on your local law and the eligible regions where 95ck operates.
This policy covers activity that happens directly within 95ck — your account session, your wallet transactions and your support interactions. It does not extend to third-party sites you may reach through any link, nor to the internal policies of payment providers like bKash or Nagad. Knowing the boundary helps you understand whose policy governs each part of your experience.
Any login, session record or account-setting change you make inside 95ck is covered by this policy. We hold these records to maintain your access history and respond to account queries you raise through our support route.
When you initiate a deposit or withdrawal via bKash, Nagad or Rocket, 95ck receives a confirmation signal from that payment provider. We store the reference, not your full wallet credentials. The payment provider's own privacy terms govern their side of that exchange.
Game-session data generated while you browse the lobby — including which titles you open and how long a session runs — is recorded within your account history. This data is used for account management and not shared for marketing purposes outside 95ck.
Links or embedded tools from studios such as or connect to their own environments. Once you leave 95ck's direct interface, this policy no longer applies. We recommend you read those providers' terms separately.
You have real, actionable choices about the data we hold on your account. Reviewing your transaction record is straightforward — open the account history section once you are signed in, and you will see the full log of deposits, withdrawals and session entries tied to your profile. If any detail looks wrong — a contact number, a linked wallet reference, a registered name — you can raise a correction request directly with our support team. We will review it and confirm the outcome in writing through the same channel. You can also ask us what specific categories of data we hold on you. We will describe those categories and confirm the basis on which we hold them. Requesting deletion of your account is a separate process; where local law and eligible regions permit it, we can walk you through the steps. Every action under this policy starts with a support contact — see the section below for the routes available to you.
Sign in and open your account history to see the transaction and session log. Everything tied to your profile is visible there, including wallet references from bKash or Nagad deposits.
If a registered contact detail or wallet reference is wrong, reach out through our support route. We will verify the request and confirm the correction in writing once it is processed.
You can request a summary of the data categories we keep on your account. We will confirm what we hold and the basis for holding it without requiring you to state a formal legal reason.
Where your local law and eligible region permit, you can request that your account be closed and your data handled accordingly. Contact support to start that process and we will explain the steps that follow.
If you have a question about your data, a correction to request or a concern to raise about how this policy is applied to your account, use one of the contact routes below. We handle privacy queries through the same support paths available for account help — there is no separate form to fill. Start with the route that is most accessible to you right now.
Open the chat widget from any page while signed in. Describe your privacy query clearly and include your account reference so the support team can locate your record without asking for unnecessary details.
Send your query to the support email address listed in your account settings. Include your registered contact detail and a brief description of the data matter. We respond through the same email thread.
The help section inside your signed-in account contains published guidance on data requests, correction steps and account-closure instructions. Check there first — many common questions are answered without needing to contact the team directly.
We apply access controls so that your account record — including linked wallet references for bKash, Nagad or Rocket — is visible only to the internal functions that need it to serve your request. Cookies and session tokens are used to keep you signed in and to record which parts of the lobby you visit; you can manage cookie preferences through your browser settings. Data is retained for the period your account is active and for any additional period required under the rules applicable to eligible regions. We review our handling practices when platform or regulatory conditions change, and we update this policy to reflect those changes.
Your account record is restricted internally. Only the account and support functions directly serving your query can view your data. Wallet identifiers from bKash, Nagad or Rocket are not shared beyond the transaction path.
We use session cookies to keep you signed in and to record lobby navigation. You can adjust cookie acceptance through your browser settings at any time. Disabling cookies may affect how some account features work on your device.
We keep your data for as long as your account is active and for any further period required under rules applicable to eligible regions. When retention is no longer justified, we remove or anonymise the record.
When we update this policy, we publish the revised version at this address. Continued use of your account after a published update means you have seen the new terms. Contact support if any change raises a question you want answered.
Below are the questions account holders ask most about this policy. If yours is not here, reach out through live chat or the support email in your account settings.
No. We receive a transaction confirmation signal from bKash or Nagad, but we do not store or share your full wallet number beyond the reference needed to match the transaction to your account. The payment provider handles the rest under their own privacy terms.
Yes. Sign in and open your account history to view your transaction and session log. For a broader summary of the data categories we hold, send a request through live chat or the support email and we will describe what we keep and why.
Contact support through live chat or email with your account reference and the specific detail you want corrected. We verify the request and confirm the outcome in writing. We will not change a detail without confirming your identity through the account first.
We keep your data for as long as your account is active. After that, we retain records for the additional period required under rules applicable to eligible regions. When that period ends, we remove or anonymise the data. Contact support if you want details specific to your account.
This policy governs how we handle data for all accounts on 95ck. Whether accessing the platform is permitted for you depends on your local law and the eligible regions where 95ck operates — this policy does not override those requirements or create a right of access where none exists.
Where your local law and eligible region permit account closure, we will explain the data-handling steps that follow. Some records may need to be retained for a defined period under applicable rules even after closure. Contact support to start the process and we will walk you through it.